Refund Policy

At Magnetic Attraction LLC, we take pride in crafting personalized magnets with care and precision. Due to the custom nature of our products, we maintain a strict refund policy as outlined below.

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Change of Mind

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If your product is not damaged but you decide you no longer want it:

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• We do not offer refunds under any circumstances.

• You may return the product using the return label included in your package, but we do not guarantee a remake or refund unless the item was damaged in transit and verified by us.

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Damaged Products

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If your product arrives damaged:

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• You must contact us within 5 business days of delivery and provide:

  • A clear photo of the damaged shipping box

  • A clear photo of the damaged product

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• We will assess the claim at our discretion. If we determine the damage is valid:

  • You may choose to receive a free remake and reshipment, or

  • You may request a refund of the original purchase price​

    • If you choose a refund, it will be processed within 5 business days of damage confirmation.

• Once submitted, we are not responsible for any delays caused by your bank or payment provider.

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Discretion & Integrity

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We reserve the right to decline a remake or refund if we believe the damage claim is dishonest or unverifiable. In such cases, we may offer a discount of our choosing for a future order as a gesture of goodwill.